FAQ
Order delivery
How long does it take to deliver an order?
Standard delivery time is usually 7-10 business days from the date of order. For more information about delivery terms, please see the Delivery and Payment section.
Which company will deliver my order?
Our orders are delivered by reliable shipping companies DPD and Packeta.
How can I track the status of my order?
After your order has been shipped, you will receive an email with a confirmation and a link to track your shipment. You can also track the status of your order by logging into your account on our e-shop.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer support as soon as possible. If your order has already been processed, we can provide you with instructions for returning the goods or exchanging them.
Return and exchange of goods
How can I return or exchange goods?
You can return or exchange your item within 14 days of receiving it. For more information about the return process, see the Returns section.
Return instructions: Fill out the return form available on our website and send the goods back.
What should I do if I received damaged or incorrect goods?
If you have received damaged or incorrect goods, please contact our customer support as soon as possible. We will arrange for an exchange or refund at no additional cost.
Payment
What payment methods can I use in the e-shop?
We offer several payment methods, including card payment, accelerated payment via mobile banking or via a payment gateway. For more information about payment methods, please see the Delivery and Payment section.
Customer support
I have a problem with my order, how can I contact customer support?
For any questions or problems with your order, please contact our customer support via email or phone. Contact details can be found in our e-shop in the Contacts section.
E-shop account
How can I create an account?
You can create an account by clicking Register on our e-shop and filling in the required information .
What is the procedure if I forget my account password?
If you have forgotten your account password, you can use the password recovery option on our e-shop. After entering your email address, a link to reset your password will be sent to you.
How can I deactivate my account?
If you wish to deactivate your account, please contact our customer support who will provide you with further instructions.
How can I subscribe to the newsletter?
You can subscribe to our newsletter at the bottom of the page in our e-shop or during the registration process. This way you will be regularly informed about our news, discounts and promotions.
Gift wrapping
Do you provide gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this service during the ordering process.
Sustainability
What are your sustainability activities?
Information about our sustainability activities can be found on our website in the Sustainability section.