Terms & conditions

The condition of purchase in the online store BLAŽEK PRAHA a.s. on the website www.blazek.eu is the acceptance of these Terms and Conditions of the online store BLAŽEK PRAHA a.s. (hereinafter referred to as the "Online Store"), of which the Complaints Procedure (Article 8) is an integral part and which are an integral part of the Seller's offer to conclude a Purchase Agreement. By sending an order through the Online Store, the Buyer confirms that he is placing an order that obliges him to pay, as well as that he has read the Terms and Conditions and the Complaints Procedure, that he agrees with them and expressly accepts them.

1. Introductory provisions

1.1. The operator of the Online Store is the Seller – the company BLAŽEK PRAHA a.s., with its registered office at U Tóváren 261/27, Hostivař, 102 00 Prague 10, entered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 12599, Company ID: 256 24 407, Tax ID: CZ25624407, bank details: Komerční banka, account number: 107-1202630267/0100, contact point/office: BLAŽEK PRAHA a.s., Stankovského 2090, 250 88 Čelákovice, tel.: +420 284 682 396 (call charges are charged according to the price list of the relevant operator), e-mail: eshop@blazek.cz, dealing mainly with the production and sale of textiles, textile products, clothing, clothing accessories, clothing trimmings and footwear.

1.2. The operator of the Online Store declares that all information provided on these websites is true and is in accordance with all generally binding regulations valid and effective in the territory of the Czech Republic.

1.3. These terms and conditions apply to ordering Goods through the Online Store. The terms and conditions further define and specify the rights and obligations of the Seller and the Buyer and, as amended, are an integral part of the Purchase Agreement.

1.4. Communication with the Buyer takes place electronically by e-mail, post or telephone.

1.5. Information on whether a complaint can be filed with a supervisory or state supervisory authority:

1.5.1. The Czech Trade Inspection Authority is the supervisory and control body of the state administration. The Czech Trade Inspection Authority inspects and supervises legal entities and individuals selling or supplying products and goods to the internal market, providing services or carrying out other similar activities on the internal market, providing consumer credit or operating a marketplace(s), unless this supervision is carried out by another administrative authority under special legal regulations (further information is provided in Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended).

1.6. Information on individual technical steps leading to the conclusion of the contract: information on individual technical steps leading to the conclusion of the contract is described in detail for the Buyer via the Online Store portal directly during the ordering of the Goods.

1.7. Information on the possibilities of detecting and correcting errors that occurred when entering data before placing an order: Before completing the order, the Buyer always has the option to go back a step and correct an error that occurred during the execution of the order, in particular to adjust the quantity of the ordered Goods or add another product. The entire order will then be automatically updated.

2. Definition of terms

2.1. "Terms and Conditions" - these are the Terms and Conditions and the Complaints Procedure for the BLAŽEK PRAHA online store (e-shop).

2.2. "Online store" - is a server at www.blazek.eu, through which purchases and sales are ensured Seller's Goods.

2.3. "Goods" – a movable item that is offered for purchase in the Online Store, in particular textiles, textile products, clothing, clothing accessories, clothing parts, clothing decorations and footwear. Each movable item is marked with a name and order number in the Online Store and is depicted in a photograph. This photograph is illustrative, in particular, it does not take into account all color or size variants in which the Goods are offered in the Online Store. Each Goods also includes its specifications and useful properties, or color and size design and other parameters and properties of the goods. Information on the availability of Goods "in stock" is only indicative, as the status of Goods available in stock is continuously updated in connection with sales made and information on the availability or unavailability of Goods in stock may therefore appear in the Online Store with a certain time delay. In the event of unavailability of the Goods in respect of which the Purchase Agreement was concluded, the Seller will reject the order without undue delay, no later than 5 working days from the conclusion of the Purchase Agreement.

Except for (i) the Seller's rejection of the order or (ii) the sale of stocks, the Seller will deliver the Goods to the Buyer to the extent of minor additions or deviations that do not materially change the terms of the offer sent with the order.

2.4. "Seller" – BLAŽEK PRAHA a.s.

2.5. "Buyer" – a natural or legal person who concludes a Purchase Agreement with the Seller through the Online Store, the subject of which is the delivery of Goods. The Buyer may be a Consumer or an Entrepreneur.

2.6. "Entrepreneur" - The Buyer who, when concluding and performing the Purchase Agreement, acts within the scope of his commercial or other business activity.

2.7. "Consumer" - A Buyer who, when concluding and performing the Purchase Agreement, is not acting within the scope of his business activity or independent exercise of his profession.

2.8. “Purchase Agreement” – an agreement concluded between the Seller and the Buyer through the Online Store, the subject of which is the delivery of Goods for the Purchase Price. Based on the Purchase Agreement, the Seller undertakes to deliver the Subject of Sale to the Buyer and enable him to acquire ownership of the Subject of Sale, and the Buyer undertakes to take over the Subject of Sale and pay the Purchase Price to the Seller for it. In the event that the Purchase Agreement is concluded between the Seller and the Consumer, this agreement and the legal relations related to it are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), in particular the provisions of Sections 2079 et seq. and 1810 et seq. In the event that the Purchase Agreement is concluded between the Seller and the Entrepreneur, this agreement and the legal relations related to it are governed by the relevant provisions of the Civil Code, in particular the provisions of Section 2079 et seq. The Agreement is concluded in the English language.

2.9. "Subject of Sale" – Goods selected by the Buyer from the Online Store's offer, which the Buyer purchases on the basis of the Purchase Agreement.

2.10. "Purchase Price" – the monetary amount that is the consideration for the sale of the Goods and that is stated in the Online Store's offer for the Goods, including VAT, at the time of conclusion of the Purchase Agreement.

2.11. "Shipping costs" - a monetary amount that is a payment for sending the Goods (transport, postage, packaging) to the Place of Performance, in the amount specified in the current Shipping Costs tariff. In the event of withdrawal from the contract, the Buyer shall bear the costs of returning the Goods. Goods, if these Goods cannot be returned by normal postal route due to their nature.

2.12. "Place of performance" – the place indicated by the Buyer when concluding the Purchase Agreement as the place where the Subject of Sale is to be sent by the Seller.

2.13. Information about the languages in which the contract can be concluded: The contract can be concluded in the English.

3. Order and conclusion of the Purchase Agreement

3.1. An order is an acceptance of an offer to conclude a Purchase Agreement. The Buyer is automatically informed by the Seller of the acceptance of the order by e-mail. All accepted orders are considered acceptance of the offer even if the Buyer does not provide his e-mail address or enters it in the wrong format. Depending on the nature of the transaction, the Seller is entitled to ask the Buyer to confirm the order in an appropriate manner, e.g. by telephone, e-mail or in writing.

3.2. The purchase contract is, with the exception stated below, concluded by properly placing a binding order in the form of interactive completion of a binding order, containing in particular the Buyer's identification data, type of Goods, ready-made size of the Goods, material variant of the Goods, Place of performance, Purchase price of the Goods and agreement with the Terms and Conditions, and by sending the completed order via the website www.blazek.eu.

3.3. Unless otherwise provided by law, if it becomes apparent after the conclusion of the Purchase Agreement that the delivery of the Subject of Sale is not possible because the Subject of Sale does not exist and it is not possible to procure it, or if the delivery of the Subject of Sale is possible but only at a higher price, with higher costs or with other difficulties, especially in cases where the Subject of Sale is not in stock, so that the provision of performance is disadvantageous for the Seller, because the costs of its provision do not correspond to the value of the consideration that the Seller is to receive, or the performance cannot be provided within the period specified in the Purchase Agreement, the Seller is entitled to withdraw from the Purchase Agreement.

4. Delivery terms

4.1. Unless otherwise provided by law, the Seller shall fulfill its obligation to deliver the Subject of Sale to the Buyer at the moment when it hands over the Subject of Sale to the carrier providing transportation of the Subject of Sale for the Buyer.

4.2. Delivery options: The subject of sale will be delivered to the Buyer in a manner of his choice, and he may choose from the following options:

a) Personal collection at the Seller's chosen location

b) Delivery of the Subject of Sale via a transport company providing transportation of the Subject of Sale for the Buyer

The Buyer is obliged to take over the delivered Subject of Sale. If the Buyer does not take over the properly delivered Subject of Sale, the Seller is entitled to withdraw from the Purchase Agreement. In this case, the Buyer is obliged to pay the Seller the shipping costs.

4.3. The Seller may deliver the Subject of Sale to the Buyer no later than six weeks from the conclusion of the Purchase Agreement and, if the Purchase Price is paid in advance or an advance payment is required, within six weeks from the date of payment of the Purchase Price or payment of the advance payment. In the case of a contract concluded with a Consumer, the Seller shall deliver the Subject of Sale to the Consumer within thirty days from the conclusion of the contract, unless otherwise agreed with the Consumer. The exact delivery date within the specified periods shall be communicated to the Buyer by the Seller or the carrier ensuring the transport of the Subject of Sale for the Buyer by telephone or e-mail.

4.4. When accepting the Subject of Sale from the carrier transporting the Subject of Sale to the Place of Performance, the Buyer is obliged to check the integrity of the packaging of the Subject of Sale, provided that if during the inspection he finds that the packaging is damaged or the shipment containing the Subject of Sale is otherwise damaged or deformed, he may not accept the shipment containing the Subject of Sale and is obliged to immediately inform the Seller of the reasons why he did not accept the Subject of Sale. In the event of acceptance of such a shipment, it is necessary to draw up a report on the damage to the shipment with the carrier. Unless otherwise provided by law, the Seller is entitled to provide the Buyer with substitute performance within 30 days from the date on which the Buyer rightfully refused to accept the Subject of Sale. If the shipment containing the Subject of Sale does not show any signs of external damage or deformation, but after taking over the shipment by checking the Subject of Sale, the Buyer discovers that the Subject of Sale is damaged and this damage could have been caused during the transport of the shipment, the Buyer is obliged to notify the Seller of this fact without undue delay, but no later than within two working days from the date of taking over the shipment, otherwise he is liable for the damage that the Seller incurs as a result of the breach of this obligation. In such a case, the Buyer's claims are resolved in the complaint procedure.

5. Transfer of risk of damage to the Subject of Sale and transfer of ownership of the Subject of Sale, retention of title

5.1. The risk of damage to the Subject of Sale shall pass from the Seller to the Buyer at the moment of the Buyer's acceptance of the Subject of Sale. If the Buyer is to accept the item from a third party, the risk of damage shall pass to him at the moment when he could dispose of the item, but not earlier than the time specified as the time of performance.

5.2. The ownership right to the Subject of Sale shall be transferred from the Seller to the Buyer at the moment of acceptance of the Subject of Sale by the Buyer or at the moment of full payment of the Purchase Price, whichever of the above events occurs later.

6. Purchase price, payment terms and discounts

6.1. The Buyer undertakes to pay the Seller the agreed Purchase Price and Shipping Costs, either by advance payment (by payment card) or by payment upon receipt of the Subject of Sale (cash on delivery). The Buyer chooses the method of payment of the Purchase Price when concluding the Purchase Agreement. Unless otherwise provided by law, the Seller reserves the right to refuse an order without undue delay in the event that the Seller is entitled to demand payment of the Purchase Price or an advance payment for the Purchase Price in advance, especially if the Subject of Sale consists of a larger quantity of Goods or Goods of higher value. Shipping costs are payable together with the Purchase Price and in the same manner. The Buyer will receive a tax document with an invoice for the Purchase Price and Shipping Costs together with the Subject of Sale. Before sending the order, the Buyer will be informed via the Online Store portal of the complete specification of the Purchase Price, including in particular the price of the Goods, VAT, price including VAT, all fees, shipping costs or any other related costs. By sending the order via the Online Store, the Buyer confirms that he has been informed of the complete specification of the Purchase Price.

6.2. In the event that the Purchase Price or the Purchase Price advance payment and Shipping Costs are paid by the Buyer in advance, the Buyer shall make the payment by credit card. The Purchase Price or the Purchase Price advance payment and Shipping Costs shall be deemed to have been paid at the moment when the relevant financial amount is credited to the Seller's bank account. If the Purchase Price or the Purchase Price advance payment and Shipping Costs are not paid within 14 days from the date of conclusion of the Purchase Agreement, the Seller shall have the right to withdraw from the Purchase Agreement. When the Purchase Price or the Purchase Price advance payment and Shipping Costs are paid in advance, the Subject of Sale shall be delivered only after the The Purchase Price, or the advance payment for the Purchase Price and Shipping Costs are paid in full by the Buyer.

6.3. If the Purchase Price and Shipping Costs are paid upon receipt of the Subject of Sale, the Buyer is obliged to pay the Purchase Price and Shipping Costs in cash or by credit card (if the carrier is equipped with a device for accepting payments by credit card) to the carrier providing transportation of the Subject of Sale for the Buyer. If the Buyer does not pay the Purchase Price and Shipping Costs upon receipt of the Subject of Sale, the Seller or the carrier providing transportation of the Subject of Sale for the Buyer may refuse to hand over the Subject of Sale to the Buyer and the Seller is entitled to withdraw from the Purchase Agreement. In this case, the Buyer is obliged to pay the Seller the Shipping Costs in the amount agreed in the Purchase Agreement, within 14 days from the date on which the Subject of Sale was not handed over to him due to non-payment of the Purchase Price and/or Shipping Costs.

6.4. When selling Goods, the Seller may offer Goods at a lower price than the price at which the Goods are normally offered. The Seller may also offer Goods of only certain parameters, sizes, colors or utility properties at a lower price than the regular price. For Goods on which a discount is provided, the price of the Goods before the discount and the price of the Goods after the discount are expressly stated. The price of the Goods before the discount means the lowest price at which the Seller sold the Goods in the last 30 days before the discount. The Seller supplies the Goods at a lower price only until the stock of these Goods is sold out. If, after concluding the Purchase Agreement, it becomes clear that the Subject of Sale cannot be delivered at a lower price because the stock has been sold out, the Seller is entitled to refuse the order or notify the Buyer of this fact, with the proviso that if the Buyer is not interested in the delivery of the Subject of Sale at the regular price, both the Buyer and the Seller have the right to withdraw from the Purchase Agreement.

6.5. In the event of withdrawal from the contract by the Buyer, the Buyer shall bear the costs of returning the Subject of Sale.

6.6. In the event of withdrawal from the contract by the Buyer, the Seller will return to the Buyer the funds that the Seller received from the Buyer under the contract, reduced, if applicable, by an adequate amount corresponding to the wear and tear of the Goods.

7. Use and maintenance of the Goods

7.1. When selecting the Goods, it is necessary that the selected type and size of the product exactly correspond to the needs of the user of the Goods. Before purchasing the product, the Buyer shall take into account the purpose of use, design, material composition and method of care of the Goods. Only Goods that are well selected in terms of function, assortment and size are a prerequisite for fulfilling the utility value and purpose of use of the Goods.

7.2. If the method of using the Subject of Sale is specified in the instructions for use, the Buyer is obliged to familiarize himself with these instructions before starting to use the Subject of Sale.

7.3. Throughout the entire period of use of the purchased Goods, it is necessary to pay sufficient attention to the basic rules of use of this Goods. It is especially necessary to consider all factors adversely affecting the full functionality and service life of the Product, such as: excessive intensity of use of the Product, use of the Product for an inappropriate purpose. The influence of the environment and circumstances of use that may reduce the service life of the Goods and the Seller cannot be held responsible for them (e.g. use of unsuitable deodorants, excessive sweating, excessive friction of clothing parts due to the user's body proportions, contact of the Goods with objects with sharp edges, such as watches, bags, keys, heavy objects in pockets, etc.), as well as an inappropriately selected size of the Goods cannot be a reason for a later complaint. Also, a defect that arose due to unprofessional manipulation or improper commissioning cannot be a reason for a complaint.

7.4. Another necessary condition for maintaining the good condition of the Goods and their functionality is their regular maintenance. It should be noted that incorrect or insufficient maintenance of the Goods significantly shortens or destroys their full functionality and service life. The service life of the Goods and clothing components is affected by the way they are used and maintained. When maintaining the Goods, appropriate procedures must be followed according to the symbols listed on the inner label of the Goods. In the event of intensive or inappropriate use or insufficient or incorrect maintenance, the service life of the Goods may not reach the warranty period and the Goods may be damaged or destroyed by normal wear and tear (such as frequent wearing, washing, drying and ironing).

7.5. A change (property) of the Goods that occurred during the warranty period due to wear and tear, improper use, insufficient or inappropriate maintenance, natural changes in the materials from which the Goods are made, any damage caused by external influences or other improper intervention by the Buyer or a third party cannot be considered a defect of the Goods.

8. Liability for defects, warranty, complaints, complaint conditions – Complaints Procedure

8.1. The Seller is liable to the Buyer for defects in the Subject of Sale if they occur on the Subject of Sale upon receipt of the Subject of Sale, or during the warranty period, in accordance with the relevant provisions of the Civil Code, if the Buyer is an Entrepreneur, and in accordance with the relevant provisions of the Civil Code and the Consumer Protection Act, if the Buyer is a Consumer, and further in accordance with the rules set out in the Purchase Agreement.

8.2. The Buyer is obliged to inspect the Subject of Sale upon receipt of the Subject of Sale, and if this is not possible, without undue delay after receipt of the Subject of Sale.

Liability for defects in relation to the Buyer who is a Consumer

8.3. The Seller is liable to the Buyer – Consumer for ensuring that the Subject of Sale is free of defects when taken over by the Buyer – Consumer. Conformity with the Purchase Agreement (so-called quality upon acceptance) means that the Subject of Sale has the quality and utility properties agreed upon in the Purchase Agreement, described by the Seller or expected on the basis of advertising, or the quality and utility properties usual for an item of this type. In the event that the Subject of Sale does not comply with the Purchase Agreement when taken over by the Buyer, the Buyer has the right to have the Seller bring the Subject of Sale into a condition consistent with the Purchase Agreement free of charge and without undue delay, at the Buyer’s request either by replacing the Subject of Sale or by repairing it, or to have the Seller provide the Buyer with an appropriate discount on the Purchase Price; in the event of a material breach of contract, the Buyer also has the right to withdraw from the Purchase Agreement. This does not apply if the Buyer knew before taking over the Goods that the Goods had a defect, or if the Buyer caused the defect himself, or if it is a defect that the Buyer had to have noticed with the usual attention when concluding the contract, as well as in the case where the Seller specifically notified the Buyer - Consumer before concluding the contract that some property of the item is different and the Buyer - Consumer expressly agreed to this when concluding the contract. A discrepancy with the Purchase Contract that becomes apparent within one year from the date of taking over the Subject of Sale is considered a discrepancy (defect) that already existed when the Buyer - Consumer took over it, unless (i) the nature of the item or defect precludes this, or (ii) the Seller specifically notified the Buyer - Consumer before concluding the contract that some property of the item is different and the Buyer - Consumer expressly agreed to this when concluding the contract, or (iii) the Seller proves the opposite.

8.4. The Seller provides a warranty for the Goods for a period of 24 months, unless otherwise stated on the Goods or in the warranty certificate. The warranty period begins from the handover of the Goods to the Buyer; if the Goods were shipped according to the contract, it begins from the arrival of the Goods at the place of performance. The warranty period is calculated from the moment the complaint was filed until the time when the Buyer was obliged to take over the Goods after the complaint was settled. If the result of the complaint procedure is the replacement of the product under complaint, the warranty period begins again from the acceptance of the new Goods. When replacing a defective part, the new warranty period applies only to the replaced part of the Subject of Sale.

8.5. In the event of exercising the right to remove a defect by repairing the item, the Buyer has the right to have the defect removed free of charge, in a timely manner and properly. The Seller is obliged to remove the claimed defect without undue delay, but no later than 30 calendar days from the date of the complaint. Defects that can be removed by repair are considered to be defects that can be removed without affecting the appearance, function and quality of the product. In the event of a defect that can be removed, the Buyer has the right to exchange the Goods or, in the event of a material breach of contract, also to withdraw from the Purchase Contract, if

a) the complaint has not been resolved within 30 calendar days from the date of its submission and no other agreement has been reached on the time for resolving the complaint (in this case, the Consumer may also request a reasonable discount),

b) unless otherwise provided by law, the Buyer cannot properly use the Subject of Sale due to the reoccurrence of a removable defect after repair or due to a larger number of removable defects. A reoccurrence of a defect after repair occurs if the same defect, which has already been removed at least twice during the warranty period, occurs again. The Subject of Sale suffers from a larger number of defects if, at the time of filing the complaint, it has at least three different (arising from different causes) removable defects.

8.6. If the defect is irremovable and prevents the Subject of Sale from being used properly as a product without defects, the Buyer has the right, unless otherwise provided by law, to demand the replacement of the product with a new one or to withdraw from the Purchase Agreement. An irremovable defect is a defect that cannot be removed or its removal is not expedient, taking into account all relevant circumstances.

8.7. Information on out-of-court settlement of consumer disputes: The Seller hereby informs the Consumer, pursuant to the provisions of Section 14 of Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”), that disputes between the Seller and the Consumer that have not been settled directly can also be resolved through out-of-court settlement of consumer disputes. The competent entity for out-of-court settlement of consumer disputes is, in particular, the Czech Trade Inspectorate (website www.coi.cz); the Ministry of Industry and Trade maintains a list of entities for out-of-court settlement of consumer disputes. The Consumer can find more information on out-of-court settlement of consumer disputes at the website www.coi.cz/informace-o-adr. The Consumer can also use the online dispute resolution platform established by the European Commission at the website http://ec.europa.eu/consumers/odr/. The legal regulation of out-of-court settlement of consumer disputes is contained primarily in the provisions of Section 20d et seq. of the Consumer Protection Act.

Liability for defects in relation to the Buyer who is an Entrepreneur

8.8. The Seller provides the Buyer with a guarantee for the quality of the Item. of sale, i.e. undertakes that the Subject of Sale will be suitable for use for the usual purpose and will retain its usual properties during the warranty period. The warranty period is 12 months and runs from the date of delivery of the Subject of Sale. However, if a different length of the warranty period, or the shelf life or usability period of the Subject of Sale is indicated on the Subject of Sale or its packaging, this period applies.

8.9. In other respects, it regulates the rights and obligations of the Seller and the Buyer, especially the Buyer's claims from defects in the Subject of Sale, the provisions of Section 2113 et seq. of the Civil Code. The period for settling a complaint according to the provisions of Section 8.5. of the Business Terms and Conditions is considered a reasonable additional period for performance. The Buyer may claim a discount on the Purchase Price or, in the event of a material breach of contract, withdraw from the Purchase Contract only after this period has expired.

Common provisions

8.10. A complaint can be filed at any store of the Seller's sales network in the Czech Republic. It is essential to file a complaint without undue delay, immediately as soon as the defect appears. Any delay in continuing to use the Goods may cause the defect to worsen, the Goods to deteriorate and may be the reason for the complaint to be rejected.

8.11. The complaint must be accompanied by a document certifying the date and place of receipt of the Subject of Sale, or a warranty certificate, if issued, the Subject of Sale itself in complete condition, cleaned, free from all impurities and hygienically safe, and the claimed defect of the Subject of Sale must be indicated. The Seller is entitled to refuse to accept for the complaint procedure Goods that do not meet the above-mentioned principles of general hygiene (Decree 306/2012 Coll., on the conditions for preventing the occurrence and spread of infectious diseases). By failing to provide a document certifying the date and place of receipt of the Subject of Sale, the Buyer runs the risk of not proving the timeliness of the complaint and the legitimacy of his claim.

8.12. If the Buyer exercises the right to defective performance, the Seller will confirm in writing when he exercised the right to liability for defects, and after settling the complaint, will also issue a confirmation of the method of resolving the complaint, as well as the implementation of any repairs and the duration of the complaint procedure.

8.13. The warranty does not apply to normal wear and tear, to the end of the product's service life due to excessive use beyond the expected use or purpose of the product, as well as due to inappropriate treatment and use contrary to the intended purpose. No claim can be made for defects for which a discount on the Purchase Price has been provided.

8.14. The Seller does not assume liability for damages resulting from the functional properties of the Goods, from improper use of the Goods or incorrect handling of the Goods. Defects of this origin are not covered by the warranty provided.

8.15. If, within the framework of the complaint procedure regarding a certain defect, it is decided that the complaint is unjustified, then a new complaint procedure regarding the same defect cannot take place and the Seller is entitled to refuse to accept the Subject of Performance for the complaint for this reason.

8.16. The Buyer is obliged to take over the Subject of Sale after the complaint has been settled. By sending the order via the Online Store, the Buyer confirms that in the event of the Buyer's delay in taking over the Subject of Sale, the Buyer is obliged to compensate the Seller for the costs related to the storage of the Subject of Sale, in a lump sum of 100 CZK for each day of delay. By sending the order via the Online Store, the Buyer confirms that in the event of the Buyer's delay in taking over the Subject of Sale for a period longer than six months from the date on which he was notified of the settlement of the complaint, and if it was not possible for the Buyer to settle the to notify the complaint, then from the date on which the deadline for handling the complaint has expired, the Seller is entitled and authorized to ensure the liquidation of the Subject of Sale on behalf of the Buyer.

8.17 If the Buyer, who is in default of taking over the Subject of Sale, requests its re-shipment, then the Seller is obliged to send the Subject of Sale to the Buyer only on the condition that the Buyer pays in advance all costs related to this shipment.

8.18 The Consumer may file a complaint with the Seller by sending a written message to

e-mail address info@blazek.cz or correspondence address BLAŽEK PRAHA a.s., Poděbradská 538/46, 190 00 Prague 9, or you can contact the relevant supervisory or state supervision authority with a complaint. The Seller will send information about the handling of the complaint to the Consumer's e-mail address.

9. Consumer's withdrawal from the Purchase Contract, Seller's information obligation

9.1. Information on the right to withdraw from the contract: The Seller hereby expressly draws attention to the consumer's right to withdraw from the contract without giving a reason within the meaning of Section 1829, paragraph 1 of the Civil Code as follows.

The consumer has the right to withdraw from the contract within 14 days. The period according to the first sentence runs from the date of conclusion of the contract, and in the case of a Purchase Contract, from the date of receipt of the Goods, a contract whose subject is several types of Goods or the delivery of several parts, from the date of receipt of the last delivery of Goods, or

a) a contract, the subject of which is the regular repeated delivery of Goods, from the date of receipt of the first delivery of Goods.

A sample withdrawal form can be downloaded here.

9.2. However, the Buyer, who is a Consumer, cannot, in the sense of Article 9.1, withdraw from, among other things, the Purchase Agreement, the subject of which was the delivery of Goods modified according to the Buyer's wishes or for the Buyer.

9.3. The Buyer is obliged to immediately notify the Seller of his withdrawal from the Purchase Agreement. The notification must be sent to the Seller within 14 days from the date of receipt of the Subject of Sale by the Buyer.

9.4. In the event of withdrawal from the Purchase Agreement, the Buyer is obliged to return the Subject of Sale to the Seller in the condition in which he received it, i.e. in the original packaging and unused and undamaged together with all components, accessories and documentation and any gifts that the Buyer received with the Subject of Sale; The Consumer is liable to the Seller for any reduction in the value of the Subject of Sale that has arisen as a result of handling this Subject of Sale in a manner other than that necessary to familiarize himself with the nature, properties and functionality of the Subject of Sale. The Buyer shall ensure the return of the Subject of Sale by sending it to the address of the Seller's contact point or by handing it over to the Seller's premises.

9.5. All costs related to the return of the Subject of Sale to the Seller shall be borne by the Buyer. The Seller is entitled to refuse to accept the shipment on the Seller's account.

9.6. The Seller shall return the Purchase Price to the Buyer within 14 days from the date of withdrawal from the Purchase Agreement, but not before the Buyer hands over the Subject of Sale or proves that he has sent the Subject of Sale to the Seller. In the case of payment of the Purchase Price by credit card, the Seller shall return the Purchase Price paid to the Buyer back to the card account from which the payment by credit card was made. In the case of payment of the Purchase Price to cash on delivery, the Seller will return the Purchase Price paid to the Buyer to the bank account specified by the Buyer on the return form. Unless otherwise provided by law, in the event of the return of a damaged or incomplete Subject of Sale or in the event of the existence of claims of the Seller against the Buyer, the returned Purchase Price will be appropriately reduced (crediting the amount corresponding to the reduced value of the returned damaged or incomplete Subject of Sale, or crediting the Seller's claim).

10. Information about the Buyer's rights when processing personal data

10.1. The Seller processes personal data about the Buyer exclusively for the purposes of fulfilling the rights and obligations under the Purchase Agreement, in particular processing, processing and delivery of the order, debt collection and prevention of hacker attacks. The processed data includes personal data within the scope of the order form, order data and information about shipping and payment.

10.2. The Seller is entitled to other processing of personal data about the Buyer only with the Buyer's consent. Personal data means any information relating to an identified or identifiable data subject. A data subject is considered to be identified or identifiable if the data subject can be identified, directly or indirectly, in particular by reference to a number, code or one or more elements specific to his or her physical, physiological, mental, economic, cultural or social identity.

10.3. The Buyer has the right to request information about the purpose of processing personal data, information about the scope and categories of personal data that are the subject of processing, including information about the source from which the personal data were obtained, the planned retention period, the fact whether automated decision-making, including profiling, is taking place, and information about potential recipients or categories of recipients of personal data. The Buyer also has the right to request correction or deletion of personal data if they are inaccurate or if the purpose of their processing has ceased to exist.

10.4. The Buyer has the right to obtain from the Seller personal data concerning him/her that he/she has provided to the Seller. This right should apply where the data subject has provided personal data on the basis of his/her consent or where the processing is necessary for the performance of a contract. Upon request from the Buyer, the Seller shall provide the Buyer with such data without undue delay in a structured, commonly used and machine-readable format. This right does not apply to personal data that are not processed automatically.

10.5. If the Buyer believes that the processing of personal data is in conflict with the protection of private and personal life or in conflict with legal regulations, he is entitled to request the restriction of processing, raise an objection, request an explanation and elimination of the situation thus created, in particular to request the correction, completion or destruction of personal data. If the Buyer believes that his personal data is being processed without authorization, he may file a complaint with the supervisory authority, which for the territory of the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

10.6. If you have any questions regarding the processing of personal data, you can contact us:

- at the correspondence address BLAŽEK PRAHA as, Poděbradská 538/46, 190 00 Prague 9

- by phone: +420 284 682 396,

- at the e-mail address: info@blazek.cz ,

- at the e-mail address of the personal data protection officer: dpo@blazek.cz.

11. Final provisions

11.1. In the event that the Purchase Agreement or the law obliges one party to notify or communicate a certain fact to the other party, then this notification or communication can also be made by telephone, fax or electronically by data message, which does not have to be signed with a guaranteed electronic signature or electronic stamp. Such notification or communication is considered delivered at the moment when it reaches the addressee and the addressee has an objective opportunity to familiarize himself with the notification or communication. A postal item, provided that it was not delivered directly to the addressee, is considered delivered on the tenth day from the day it was deposited at the post office or on the day when its acceptance was refused.

11.2. The Seller shall ensure the archiving of the text of the Purchase Agreement, including the terms and conditions, in electronic form for a period of four years from the date of conclusion of the Purchase Agreement. Upon the Buyer's written request, the Seller shall provide the Buyer with the text of the Purchase Agreement, including the terms and conditions, within the specified period.

11.3. These Terms and Conditions shall enter into force on 01.10.2024 and shall remain in effect until further notice. The Seller reserves the right to change these Terms and Conditions, including Shipping Costs, without prior notice.